FREQUENTLY ASKED QUESTIONS

You can book a table 6 months in advance, and our reservation phone lines are open from 9am to 7pm, seven days a week. If you need to make a same-day booking outside these hours. Just call 020 3301 0500 and we’ll transfer you directly to the restaurant.

For bookings of four guests or more, we’ll ask for credit or debit card details to secure your reservation. Should your plans change, you can call us to cancel any time up to 24 hours before your booking. After that you may incur a charge of £20 per person.

You can book online for up to 8 guests. We’re always happy to welcome larger groups, in our private dining rooms. Best to get in contact so we can advise you personally on the best options.

While we always do our very best to fulfil our guests’ requests, all tables are allocated on arrival and can’t be guaranteed in advance.

We don’t take reservations for drinks, but we’ll do our best to find you a place at the bar whether you’re waiting for your table, or just joining us for post dining cocktails.

We do not currently operate a waiting list, but you can see live, up-to-date availability on our website. Our restaurant will do it best to accommodate walk ins but we cannot guarantee availability in busy periods.

Any cancelled tables are immediately available online; we recommend that guests periodically check online availability as our online system is live and accurate.

Our dress code is smart-casual and quite relaxed.

We just ask that the general look does not appear too sporty i.e. tracksuits/football shirts/baseball caps. Smart trainers are allowed.

We welcome children of all ages. When you’re booking your table, please make sure all children in your group (even the babies) are included in your total number of guests.

And if you need a highchair or extra space for a pushchair. Just let us know when you book and we’ll take care of everything.

Guide dogs and certified emotional support dogs are allowed in all our restaurants.
We do not allow dogs or any other pets inside our restaurant.

We don’t allow party decorations in the restaurant. That includes, but isn’t limited to, balloons, banners, confetti and glitter.

However, if you’d like to have a celebration cake, we’d be happy to help. Just let us know at least 48 hours before your booking and we’ll talk you through the available options.

You are, of course, more than welcome to bring your own celebration cake with you. Due to health and safety regulations, we won’t be able to serve it to you, but we can present it at your table after your meal and keep it aside for you to take with you when you leave.

If you or a member of your group has an allergy, intolerance or any other special dietary requirements, just let us know when you book, and our team will be ready to accommodate on the day.

You can find all our menus on our website. We also have allergen charts available at the restaurant. Ask your server if you’d like to see one.

We have a range of gift vouchers available to purchase via our website here.

If a loved one or colleague is dining with us and you’d like to treat them to a bottle of champagne or some vouchers towards their meal with us then please call us on 0330 055 7045 and we will organise this for you.

For frequently asked questions and further gift voucher details please click here.

While we can’t process pre-payments or BACS transfers, you can buy gift vouchers on our website which can be used to pay for food and drink when you dine with us.

If you’d like to find out more, feel free to phone and ask us.

Our Afternoon Tea is served from 3-5pm on a daily basis, with the last reservations at 4.45pm. If you would like to book for Afternoon Tea please specify at the time of the booking. Please note that we offer vegetarian options, however a Gluten Free Afternoon Tea is not available in our restaurant. Should you wish to have a Celebration Cake, please call us at least 48hrs prior to your reservation and we would be delighted to assist.

Please give us a call on 020 3301 0500 and we will be happy to help.